Before mounting or installation
1. Wheel-return baseline
Contact WheelElite.com to request authorization within 30 calendar days after delivery. Eligible new, unused wheel returns are accepted for defective and non-defective reasons. Returns are by mail; exchanges are not offered. Do not ship anything until WheelElite.com confirms the return destination and instructions in writing. A return is not approved until the item and packaging are received and inspected.
2. Required wheel condition and packaging
Returned wheels must be new, unused, uninstalled, and never mounted to a tire. Each wheel must be returned in its original manufacturer packaging with the original box, protective materials, inserts, included hardware, accessories, and labels. Items damaged after delivery, altered items, incomplete packages, and wheels that have been mounted are not eligible under this baseline.
3. Restocking and return shipping
Every accepted wheel return is subject to a 35% restocking fee calculated from the returned wheel merchandise value. The customer is responsible for arranging and paying for the authorized return shipment and applying the required shipping label unless the final written order or written resolution for an incorrect or damaged shipment says otherwise.
Original outbound shipping, upgraded shipping, rerouting, or other delivery charges are not represented as refundable by this wheel baseline. Any applicable treatment is confirmed with the return authorization and final written order.
4. Tires, packages, and accessories
Tires, wheel-and-tire packages, and accessories may be fulfilled under different supplier, product, warranty, and freight rules. Their cancellation and return eligibility, time window, condition requirements, fees, shipping responsibility, and warranty process are confirmed in the final written order before payment. The KATOOL ME-T500 and WOLFBOX MTB-R1 product pages publish a 30-day return window for new, unused products and a 35% restocking fee, with customer-paid return shipping and authorization required. Those published terms apply to those two products. Do not assume the wheel-return baseline applies to other product categories.
5. Damaged, incorrect, or fitment concerns
If a product appears damaged, incorrect, incomplete, or inconsistent with the confirmed order or fitment, do not mount or install it. Keep all packaging and labels, take clear photos of the product, boxes, labels, and issue, and contact WheelElite.com promptly for written instructions.
Do not discard packaging or arrange a return shipment on your own. The available resolution may depend on product, supplier, carrier, inspection, timing, and the final written order.
6. Refund review
After an authorized return arrives, the product and packaging are inspected. If the return satisfies the confirmed terms, the applicable refund or credit is processed less the stated restocking fee and any other amount confirmed in the final written order. Processing time after approval can depend on the original payment method or payment provider.
7. Start a return or report a problem
Include your order number, contact information, product details, delivery date, reason for the request, and supporting photos. Do not include full card or bank details.